FAQs

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Where can my guests park?

Free parking is available on a first come, first serve basis, in the lot North of The Rockhill Grille and The Reserve. Street parking is also available and unmetered.

 

What is the required deposit amount?

The 2nd floor View room requires a $500 deposit. The 3rd floor Skyline room requires a $1,000 deposit. Deposits are credited toward your final event balance.

 

Can you accommodate wedding ceremonies?

Yes, the fee is $500 if you choose to hold your ceremony outside the 4 hour event time frame, $250 inside the event time frame. The ceremony package also provides you with a booking for a 60 minute rehearsal (scheduled through the the event coordinator)

 

Do you allow outside catering?

The Reserve offers full in-house catering service with delicious, customizable menus to match your tastes! Outside catering is only allowed for specialty providers such as BBQ or Gourmet Italian menus. (Restrictions apply, please speak to event coordinator for further details)

Do you allow wedding cakes or cupcakes?

Yes, we do allow for your cake or cupcakes to be brought in from a vendor of your choice. We also offer free cake cutting service!

 

Can I bring in outside alcohol?

No. By law we are not permitted to allow beverages brought from outside onto our premises.

 

Do you have handicap access?

Yes. An elevator will be accessible for those guests needing assistance, operated by a Reserve staff member. We do ask that you inform us of your guests’ elevator needs prior to your event.

 

Your event packages say my party can be four hours long. What are the restrictions on this?

You are welcome to pick any four-hour time slot, but parties exceeding four hours will be charged an additional fee. All parties must end by midnight.

 

Can I have a DJ or live band? What about an iPod hookup?

You are welcome to bring in a DJ or band (must contact event coordinator prior to the event for delivery and load-in instructions). We also have iPod hookups available on both floors to play a house playlist or your own provided music.

 

Do you have any specific restrictions on decorating?

We do not allow the use of confetti, bubbles, silly string, party poppers, etc. Any real candles must be enclosed in a hurricane or glass candle holder. All decorations brought into the building must be removed immediately following your event. Please note; The Reserve does not provide assistance with decoration set-up or cleanup.

 

Do I have to work with specific vendors?

The Reserve does not put restrictions on who you would like to hire for outside vendors, however, we will provide a list of our Highly Recommended Professionals for each specialty service you may be needing.

 

When is final payment due?

Final payment is due seven (7) days prior to your event. We accept all major credit cards, cashier’s checks and cash for final payment (no personal checks).

 

Can I stop by anytime to view the space?

Tours are given by appointment only